IsoDraw Foundation 7.0
Support Services
Licenses come with a 12 month subscription to the PTC Global Maintenance Support Program. This subscription can be renewed annually. As part of its Global Maintenance Support Program, PTC provides the following services directly to end users:
1. Expert Phone Support From Certified Engineers – 24 x 7
You’re in good hands with any of PTC’s 200+ technical experts who quickly solve product issues and software usage questions. PTC’s worldwide call centers are available 24 hours a day and offer multiple language support. PTC staff populates and accesses a single, global database with the most up-to-date information. And, unlike other software vendors, their experts follow a consistent and repeatable process, ISO 9001:2000 certified, to keep you up and running.
2. Continuous Productivity Enhancements
You’ll gain productivity with every new software release – sent to you automatically. In recent releases, customers reported a 40% productivity gain. And because PTC is the only PLM company committed to the software development industry standard for quality – CMMI – you receive the highest quality products.
3. Web Support Tools – 24 x 7
You’ll see greater efficiency when managing your support needs through PTC’s comprehensive set of online tools. From logging calls to tracking calls to downloading software updates, you’ll have easy access anytime you need it. And, PTC’s 25,000 document Knowledge Database will help you answer your questions quickly and easily through our natural language search. You can even ask our “smart” database to send you an email whenever new documents are added that match your requests.
4. Exclusive, Live “Tips and Techniques” Webcasts
You’ll gain proficiency by having access to a regular schedule of interactive, technical “how to” webcasts that guide you through time-saving techniques in software usage. Active maintenance customers benefit from continually learning more efficient methods for achieving their design objectives.
5. Easy Management of Your PTC Software Assets – 24 x 7
You’ll have access to web-based tools for monitoring your entire PTC environment, 24 x 7. Need license information or maintenance status? The easy-to-use Business Asset Summary Tool helps you efficiently manage your licenses of PTC products.